The bare facts:
On Monday June 7th via Amazon UK I ordered 1 copy of “The Murder of Roger Ackroyd" by Agatha Christie. Their confirmation read: Delivery estimate: 14 Jun 2010 – 23 Jun 2010, Dispatch estimate for these items: 8 Jun 2010 – 9 Jun 2010, sold by: smeikalbooks.
On Tuesday, June 29th since I had not received it yet I informed Amazon UK accordingly. On the very same day their response was: Quote “We are writing to confirm that we have processed your refund in the amount of ……for your Order ……….from smeikalbooks” Unquote. Unfortunately they had no other copy left.
On Thursday, July 1st the book finally arrived and I wrote to Amazon UK in this sense. Their response was: Quote I am extremely glad to hear that book finally arrived. You do not need to do anything. This one will be free. Kind regards. Unquote.